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getting started

 

Requesting an Appointment 

The quickest way to get started with becoming a new client and scheduling an appointment is by filling out the Appointment Request Form  below. The information gathered will be used to assess if our services may be a good fit for you and to match you with one of our therapists.  We will contact you promptly after the form is submitted; due to our high demand for services, it may take up to 2 business days. If you have not received a response within 48 business hours, please give us a call.  Appointment Request form

If you are using a tablet or smartphone, please click here for the Appointment Request Form.

Overview of Process

Step 1:

Requesting an Appointment
Once you have filled out the Appointment Request form, we will review the information and determine if our services may be a good fit for your needs. You will hear back from us promptly to schedule an Initial Assessment appointment, or will be provided referrals if we are not able to meet your needs.  

 

Initial Phone Consultation (Free)

If you prefer to connect with us via phone, instead of through the New Client Inquiry Form,  we offer a free 15 minute Phone Consultation during which we will ask you a few questions and get an overview of your concerns;  you will have the opportunity to ask us questions as well. If we  mutually decide our services may be a good fit for your needs, we then proceed with scheduling an appointment for Initial Assessment with one of our therapists.​

Step 2:

Initial Assessment Session & Treatment Plan

Your first appointment, an Initial Assessment session, will involve a comprehensive assessment of your needs and typically lasts 50-60 minutes. This is a time for your therapist to become acquainted with your current struggles and what you wish to address in therapy. It is also an opportunity for you to get a sense of your therapist and how they work. At the end of the initial assessment, your therapist will share with you their  initial clinical impressions and treatment recommendations.

Treatment recommendations are individualized and tailored to your unique needs and specific concerns, and may include individual psychotherapy, relational/couples counseling, group psychotherapy, or a combination of these services. If we determine that ACIP is not the right place for your needs, we will be happy to provide you with referrals to other professionals who may be better able to serve you.  We  may recommend short-term or long-term individual psychotherapy. The severity of the issue and the level of need determine the course and length of treatment. 

If you are recommended for group therapy, you will be scheduled to meet with the group therapist for at least two individual sessions (at a significantly reduced rate as compared to our regular individual session fees)  prior to joining a group, so that you and the group therapist can get to know each other better, delve deeper into the clinical issues that are going to be addressed in a group, go over group guidelines and group agreements, the structure of the group you are going to join, and for you to get a feel for the group therapist before you make a commitment to starting the group.

Step 3:

Ongoing sessions

Following the initial appointment session, we begin exploring and addressing the struggles that brought you in therapy. Typically, we meet with an individual once a week or every two weeks, depending on your needs and your financial resources. As treatment progresses and we make active progress on your goals, we may meet less frequently or an as needed basis to continue supporting your progress.
 

 

Fees for Services


Cost is often an important factor in choosing the right therapist. Psychotherapy is an important investment in yourself and requires a significant commitment of your time and money.  The growth and progress that you accomplish in therapy lasts a lifetime. Our rates vary by therapist and treatment modality. Please see the “Rates" information in blue box of your chosen therapist's biography page for their specific fees.

  • Initial Phone Consultation: Free (15 min)

  • Initial Assessment (Intake) Session: $200 - $250

  • Individual Therapy Session: $125 - $200

  • Couples/Relationship Therapy Session: $150 - $215

  • Group Therapy Session: $65

Limited sliding scale and reduced fee options are available based on financial need, (with priority given to individuals who hold marginalized identities, including DACA-recipients and undocumented immigrants). Please contact us to inquire about these options.

Payment (check, cash, or credit card) is expected at the time of the session unless other arrangements have been made in advance.  HSA/FSA cards are also accepted.

Insurance Reimbursement

We do not bill health insurance and our services are considered as out-of-network (with the sole exception of Pacific Source health plans). This means that you are responsible for paying for the costs of services at the time of the session.  If you have out-of-network health care benefits, you may be reimbursed a portion of our fees by submitting a “superbill” (a detailed receipt that contains required insurance information) which we are happy to provide you. If you choose to utilize your out of network benefits, it is your responsibility to submit the superbill for reimbursement.  Please be aware your insurance provider may choose to cover all, some or none of these services. Therefore, before your first session, we strongly suggest you contact your insurance company to verify your out-of-network coverage of outpatient mental health services.

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To find out IF you have out of network benefits and what portion of our fees they may cover, please contact your insurance company directly by calling the customer service phone number on the back of your insurance card (there is often a separate phone number for mental health or “behavioral health” services information).  

When speaking with your insurance company, you will want to ask them the following questions:  

  • What are my “out-of-network” outpatient mental health insurance benefits?

  • What is my deductible and how much of it have I met?

  • Is it possible to meet with a provider that I choose and submit receipts for reimbursement?

  • What is the process for seeking reimbursement?

  • Are there any limitations on how many services a year that will be covered?

  • What is the coverage amount per therapy session (CPT codes: 90837 (55 min)  or 90834 (45 min))?

  • How long will it take to get my reimbursement?

  • Do I need a referral from a primary care physician?

  • Do my benefits cover telehealth services (online counseling)?​

Notice About the No Surprises Act

As a completely out of network practice, we are transparent with our fees so our patients know and can plan for the cost of services. This transparency has been required by the ethical standards by which we have abided for the entirety of our  careers, and because we believe it is the only way for us a clinicians to bring trust and integrity into our working relationship.

The Federal No Surprises Act went into effect on January 1, 2022 to protect patients from surprise medical bills. As a result, all licensed health providers who offer out of network services are required to post a notice of “your rights and protections against surprise medical bills” on our websites or in our physical offices. You may know that many people have been harmed by surprise medical bills, often incurred during emergency or surgical care where there may be out of network providers involved in a patient’s care without their knowledge. It is unlikely this could occur when receiving services at our center as there should be no situation in which you would “inadvertently” receive care from from one of our clinicians or receive care with no choice. Again, the nature of mental health services are different and we do not engage in surprise or balance billing. Further, in accordance with the Act, we will gladly provide a Good Faith Estimate of the costs of services prior to a first session and in the course of treatment.  Rest assured, you can always ask any of our clinicians about any costs about which you may be unsure, and you will be provided clear, accurate information.