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Frequently Asked Questions

What is the quickest way to get connected with a therapist and schedule an initial appointment?

The quickest way to get started with scheduling an appointment is by filling out the Appointment Request Form. Due to our high demand for services, requests will take 1-2 business day to process. You will receive a response from Dr. Sophia Aguirre. If you have not received a response within 48 business hours, please give us a call.

What are your fees for services?

Our rates range from $150-$215  per session and vary by therapist and treatment modality. Please see the “Rates" information in blue box of your chosen therapist's biography page

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Do you accept/bill health insurance?

We are Out-of-Network Provider for commercial health insurance companies (with the exception of Pacific Source). This means you must pay  the full session (via debit, credit, or HSA card) fee at the time of service. However, should you choose to use your health insurance benefits, we will be happy to assist you through this process by providing you with documentation for your sessions (a superbill) that you may submit to your insurance company for reimbursement. It is up to you to submit this to your insurance company for reimbursement. Typically, the process is very simple and makes working together very affordable.

To find out IF you have out of network benefits and what portion of my fee they may cover, please call your insurance company directly by calling the customer service phone number on the back of your insurance card (there is often a separate phone number for mental health or “behavioral health” services information).  When speaking with your insurance company, you will want to ask them the following questions:  

  • What are my “out-of-network” outpatient mental health insurance benefits?

  • What is my deductible and how much of it have I met?

  • Is it possible to meet with a provider that I choose and submit receipts for reimbursement?

  • What is the process for seeking reimbursement?

  • Are there any limitations on how many services a year that will be covered?

  • What is the coverage amount per therapy session (CPT codes: 90837 (55 min)  or 90834 (45 min))?

  • How long will it take to get my reimbursement?

  • Do I need a referral from a primary care physician?

  • Do my benefits cover telehealth services (online counseling)?

Who will answer my phone call or email message?

If you call the main number, 404-565-4385, the call is answered by our receptionist or answering service. If you email, Dr. Sophia Aguirre will personally respond. To reach another therapist, please call or email directly using the contact information on their page.

What is your cancellation policy?

If you do not show up for a scheduled appointment, and you have not provided notice 48 hours in advance, you will be required to pay the full cost of the session as booked. Group sessions can not be rescheduled and you will be charged the full fee for missed group sessions. Please note that in the case of a late arrival, appointments will still end at their scheduled time.


Why do people enter therapy?
People come to psychotherapy for varying reasons and with different hopes and expectations. Some have tried psychotherapy before and found it useful. Others have had a mixed or even sub-par experience with therapy but in a difficult time, recognize the need for outside assistance and hope for a better experience this time. Frequently, the impetus for therapy is some kind of a life crisis or difficult passage. Many arrive sad, confused, overwhelmed, hopeless and may be going through a “dark night of the soul.” In such times, a skilled and caring therapist can make the suffering bearable and help facilitate change.

Some patients are already doing quite well in their lives and are looking to uncover additional energy and creativity with the help of a trained guide. Together, we carefully investigate potential blocks and defenses that are no longer working, discovering new ways of being in the world. A renewed and deeper sense of self begins to emerge.

What can I expect in the first session?
The first session (initial assessment session)  allows you and your therapist to get to know one another. This first meeting  lasts 60 minutes and will involve an initial assessment of your needs. This is a time for your therapist to become acquainted with your current struggles and your goals for therapy. It is also an opportunity for you to get a sense of your therapist  and how they work. At the end of the first session, your therapist will share with you their initial clinical impressions and recommendations. There is no commitment for you at this point other than establishing whether or not you want to continue working with us based on what you have discovered in this first meeting.

How long will therapy take?
The severity of the issue and the level of need determine the course and length of treatment. We provide both short-term (typically less than 15 sessions) or long-term individual psychotherapy. Short-term psychotherapy can be very helpful for a specific problem, while more complex concerns (such as trauma, abuse, etc.) usually require longer-term therapy. The length of therapy will be discussed early on your treatment, and will be revised as needed as treatment progresses. Some indicators that it may be time to end therapy:

  • You have found positive or rewarding ways to take care of yourself such that your distress is reduced or eliminated.

  • You have gained enough insight into your behaviors such that you can be clear about what you want from the world

  • and from yourself.

  • You notice that you are free of the problems you first brought to therapy.

  • You have a life that works on many different levels and is satisfying, most of the time.

How can I get the most out of therapy?
  • Attempt to clarify your goals, and/or what you hope to get out of the experience

  • Consider how you feel about the counseling relationship

  • Be an active participant

  • Focus on what is most important to you

  • Recognize and express feelings

  • Be patient with yourself

  • Ask questions

Is therapy confidential?
We are ethically and legally constrained not even to acknowledge that you are a client unless you give your written consent. The only exceptions are the following potential dangers which the law requires us to report:

  • Suspected child abuse or adult dependent abuse.

  • If a patient poses imminent danger to another person.

  • If a patient poses imminent danger himself or herself. We will make every effort to work with a patient to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.

If you have any other questions not covered here, please don't hesitate to reach out and contact us!

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